Frequently Asked Questions
Everything you need to know about shopping for authentic Kiwi treasures.
Do you ship your souvenirs internationally?
Yes, we ship our authentic New Zealand gifts worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your destination country.
Are your Manuka honey and skincare products genuine?
Absolutely. All our Manuka honey products are UMF certified, and our skincare ranges are sourced directly from reputable New Zealand manufacturers to ensure 100% authenticity.
How long will it take for my order to arrive?
Domestic orders within New Zealand typically arrive in 2-4 business days. International shipping generally takes between 7-15 business days depending on the shipping method selected.
What is your return policy for fragile items?
We take great care in packaging fragile items like ceramics and glassware. If an item arrives damaged, please contact us within 48 hours with a photo of the package for a full replacement or refund.
Are the paua shell and greenstone products sustainably sourced?
Yes, all our Pounamu (Greenstone) and Paua shell products are ethically sourced and harvested in accordance with New Zealand environmental regulations and cultural protocols.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.